FREE Returns

We accept product returns for FREE, and customers have the option to apply for a return within 14 days of receiving the product. To qualify for a return, All ordered items must be in perfect condition and in the original packaging. additionally, Any safety seals must not be damaged and all labels must be retained. Before initiating a return, please contact our customer service first.

 

Cancellation

Orders can be cancelled before they are shipped. Should you choose to cancel your order, you will receive a full refund. For assistance, please reach out to us at contact@operosebeauty.com, and we will reply within 24 hours.

 

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and we will send you the refund to the payment method you have used during checkout.

 

Shipping

To return a product, you should first contact our customer service team to ensure that you have the correct return address. Please note that in some cases  you might be responsible for the shipping costs associated with the return, The specific fee will depend on the shipping company chosen for the return shipment. Additionally, any shipping fees incurred on your original order are non-refundable. If your order included shipping charges, these will be subtracted from your refund amount.  Please reach out to our customer service team for further assistance in facilitating the return process.

 

Customer service

For any kind of support, please contact us on this email: contact@operosebeauty.com